I forgot my password. Help!

If you forget your password, you can reset it and create a new one, by following these steps:

  1. Launch the Phrase Wheel application
  2. Select “Login with Email”
  3. Enter the email address you signed up with
  4. If your account is found, you will be prompted for your password. Select “Forgotten Password?”
  5. We will generate a new password for you, and email it to the email address you signed up with.
  6. You will be asked to enter a password. Please enter the password found in your email inbox (if you can’t find the email, check your spam box). Enter your new password and select “Login”.
  7. You should now be logged in to your Phrase Wheel account. Change your password to something you’ll remember:
  8. From the main menu, select the settings button (image of gears)
  9. Select “Account Settings”
  10. Scroll down to the bottom to the page, enter your new password in the “New Password” and “Repeat” fields, and hit the “Save” button. Done!

How can I enable/disable push notifications?

For Android:

  1. From the main menu, select the settings button (image of gears)
  2. Select “General Settings”
  3. Toggle “Match notification” to change if you’re notified when it’s your turn
  4. Toggle “Chat notification” to change if you’re notified when someone sends you a message

You can change how often you receive push notifications by selecting “Notification Intervals”.

For iOS:

  1. Close the App by pressing the “Home” button
  2. Open the iOS “Settings” App (icon of gears)
  3. Select “Notification Center” (iOS 7) or “Notifications” (iOS 6)
  4. Select “Phrase Wheel” from the list of Apps
  5. From here you can customize your notification settings as you desire

I didn’t receive my purchased Gems

Our server may be running a little slow. Close the app, and check again in a few minutes.

I’m having problems with Facebook

Try logging in again:

  1. From the main menu, select the settings button (image of gears)
  2. Select “Account Settings”
  3. Scroll down to the bottom to the page
  4. Select “Log Out”
  5. Now, select “Connect with Facebook” and log in again

The application keeps crashing when I try to open it

Try resetting the application:

For Android:

  1. Hold the device’s “home” button for one second
  2. Swipe your finger across Phrase Wheel to close the application
  3. or
  4. Open Settings on your Android device
  5. Select “Application manager”
  6. Select “Phrase Wheel”
  7. Select “Force Stop”

For iOS:

  1. Minimize the App by pressing the “Home” button
  2. Tap the “Home button twice to show the App manager

For iOS 7:

  1. Swipe your finger across the image of the App, towards the top of the screen

For iOS 6:

  1. Hold your finger down on the App icon at the bottom of the screen
  2. When a small “x” appears on the icon, press it

Now try starting the application again.

If you’re still having issues, please contact support. Please include the name of the device you are using.

How can I log out of my account?

Phrase Wheel currently only supports one user per device. As such, no option to logout is provided.

You can however, remove your Facebook account from the application at any time:

  1. From the main menu, select the settings button (image of gears)
  2. Select “Account Settings”
  3. Scroll down to the bottom to the page
  4. Select “Log Out”

When removing Facebook, be sure to set a valid email address and password for your Phrase Wheel account, so you can recover your account in the future if you wish to change device, or reinstall the game.

How can I get more Gems?

You can get Gems by:

  1. Purchasing Gems: Press the “+” next to your Gem count
  2. Winning a game: Rewards 5 Gems plus 1 Gem for every $5000 you win
  3. Losing a game: Rewards 2 Gems
  4. Select “Free Gems” from the main menu, and follow the prompts

How can I block or unblock another user from playing or chatting with me?

Blocking another user is easy:

  1. From the Main Menu, select a game with the user you want to block
  2. On the Match Stats screen, select “Block player” on the bottom-right of the screen
  3. A popup will ask you to confirm the action. Select “Yes”

The blocked user will no longer be able to start games with you, or send you messages.

To unblock a user:

  1. From the main menu, select the settings button (image of gears)
  2. Select “General Settings”
  3. Select “Manage blocked users” at the bottom of the page
  4. Select the Username of the player you want to unblock from the list

How can I change my Username?

  1. From the main menu, select the settings button (image of gears)
  2. Select “Account Settings”
  3. Select the field under “Username” and type in your new Username
  4. Select “Save”.

If you have connected Facebook to your account, your first name, plus the first letter of your last name will be used instead of your account Username.

How can I get rid of, or forfeit a match?

  1. From the Main Menu, select the game with user you want forfeit or remove
  2. On the Match Stats screen, select “Forfeit” on the bottom-left of the screen
  3. A popup will ask you to confirm the action. Select “Yes”

The player that forfeits will not receive any Gems for that match.

Games are automatically forfeited if no turn is taken for four days.

The game has frozen, or crashed! What’s up?

We have done our best to make sure the game works smoothly on all Google Play compatible Android devices, and Apple devices running iOS 6 and 7, but if you’re having problems, please contact us and let us know what device, and what version of Android/iOS you are using, and where you are experiencing the freeze or crash, and we’ll do our best to solve the problem!

Why does this application have ads in it?

We’d like as many people as possible to play our games, but unfortunately we’re not independently wealthy and need the revenue to support development.

If you would like to play Phrase Wheel without ads, you can disable them for a fee by following the steps below. Thanks for supporting our business!

  1. At the top of the Main Menu, select “Remove ads”, then select “Get it Now!”
  2. A popup will be displayed, where you can remove ads by using your Google Play, or Apple account

On iOS, if you reinstall the App, or change to a new device, you may need to restore purchases to disable ads again:

  1. From the main menu, select the settings button (image of gears)
  2. Select “General Settings”
  3. Select “Restore Purchase”
  4. Sign in to your Apple account

Why do I have to wait for so long between turns?

Phrase Wheel is played between real people, so reducing waiting times is out of our control. Phrase Wheel players are spread out right across the world, so your opponent might even be in bed!

You can always start a new game whilst you wait. There’s no limit to how many games you can have on the go at once!

If it seems like your opponent has abandoned a game, you can forfeit the game to remove it from your list:

  1. From the Main Menu, select the game with user you want forfeit or remove
  2. On the Match Stats screen, select “Forfeit” on the bottom-left of the screen
  3. A popup will ask you to confirm the action. Select “Yes”

Games are automatically forfeited if no turn is taken for four days.

How do I delete games?

Currently, all abandoned matches are automatically forfeited by the system after 4 days. If the other party forfeits, you will get gems (however, you will not get gems for games you forfeit).For old games that were done with, it will be in the Game Over section (a maximum of five is kept in this list).

How do I level up?

  1. To level up, first you will need to complete some achievements
  2. Go to the achievements page. For completed achievements, there will be a “Claim” button. Tap on it to get your XP (experience points).
  3. Next to your avatar, you will see the XP required to level up (for e.g. 5/10 means that you have earned 5XP and you will need to reach 10XP to level up)

Some achievements have “Tiers”, and to complete these achievements, you will have to complete all the 5 tiers of that achievements. Each time you complete each “Tier”, you will be rewarded with XP (experience points). XP points are used for Levelling up. Tier achievements takes a longer time to complete, which are why it has 5 tiers.

Why am I unranked, and How do I get ranked?

At the moment, you are only ranked if you are in the Top 1000. There are two categories for this: Today, and All Time. The ‘Today’ category shows the highest scores (total matches won/total winnings/best single match score) won in the past 24 hours, while the ‘All Time’ category displays the highest total scores for all time.

You can check your stats for all time by tapping on the Profile button on the top left corner of the home screen.

We are working on getting everyone a ranking, and this will be released in a future update.

Problems with completing the categories achievements?

To complete the categories achievements, you will have to solve each and every single phrase in that category.

For categories achievements, the phrase that you played each time were randomly picked by our server. Hence, it will be harder to complete all the phrases in a category. However, we do have some algorithm on our server to ensure that you do not play the same puzzle too often. You will eventually complete the categories achievements, although it will require some luck (we see this as the challenging part of this achievement!).

If you can't find the answer to the question you're looking for, please contact us and we would be happy to help.